Informativa sui rimborsi

We want you to end up with the right part. Because motorcycle accessories are model-specific, most return requests we receive come down to fitment - so please check the model, year and variant listed on the product page before ordering, and contact us if you are unsure. We are happy to help you confirm compatibility before you buy.

Before you send anything back

Please do not return any item before contacting us. Email info@zontesaccessories.com with your order number and the reason for the return, and we will send you a return authorisation together with the correct return address for your item. Return addresses vary depending on the product and where it was dispatched from, and our registered office address is not a returns address. Items sent back without prior authorisation cannot be tracked to your order and may be lost or refused, and we cannot issue a refund in those cases.

Your statutory right to cancel

If you are a consumer in the European Union or the United Kingdom, you have a legal right to cancel your order within 14 days of receiving it, without giving any reason. To exercise this right, tell us clearly of your decision within that period by email. You then have a further 14 days to send the goods back.

You may handle and inspect the goods as you would in a shop to establish their nature and characteristics. If you handle them beyond that - for example by fully installing them, riding with them, or removing protective films and packaging that cannot be replaced - we may reduce your refund to reflect the loss in value. Refunds under this right are issued within 14 days of us receiving the goods back, or of you providing proof of return, whichever is earlier. Unless the item is faulty or incorrect, the cost of return shipping is yours.

Our 30-day returns policy

In addition to the statutory right above, we offer a voluntary 30-day return window from the date of delivery. This is more generous than the law requires, and it comes with conditions:

The item must be unused and uninstalled, with no scratches, mounting marks, drilled holes, cut cables or adhesive residue.
It must be returned in its original packaging with all fittings, brackets, bolts and instructions included.
Items that have been fitted to a motorcycle, even briefly, cannot be returned under this policy.
Custom-cut vinyl, made-to-order graphics and personalised items are excluded.
Return shipping under this voluntary policy is at your cost.

These conditions apply only to our voluntary 30-day policy. They do not limit your statutory rights described above, or your rights in respect of faulty goods.

Faulty, damaged or incorrect items

If an item arrives damaged, is defective, or is not what you ordered, we will put it right at our expense. Contact us within a reasonable time of discovering the problem, and include photographs of the item and its packaging - this speeds things up considerably and is usually all we need. We will then offer a replacement, a repair or a full refund including your original delivery cost, and we will cover the cost of returning the item.

Your legal rights in respect of goods that are faulty, not as described, or not fit for purpose apply for far longer than 30 days and are not affected by anything in this policy.

Refunds

Approved refunds are issued to your original payment method. Once we have processed the refund, the time it takes to appear in your account depends on your bank or card issuer. If more than ten business days have passed since we confirmed your refund and you have not received it, please contact us and we will follow it up.