Contact Us
Questions about fitment, an order, or a return? We answer every message ourselves, usually within one business day.
The fastest way to reach us. Good for orders, returns and fitment questions.
Tel: +90 533 928 64 53 · Mon–Fri, 09:00–18:00 (UTC+3)
Suite 10293 · 5 Brayford Square
London E1 0SG · United Kingdom
This is our administrative address. It is not a shop, a warehouse or a collection point, and it does not accept returns. Please email us first and we will send you the correct return address for your item.
We ship from: European Union · United Kingdom · China
Holding stock in three regions lets us carry parts for older and lower-volume Zontes models, not just the current range. Your order is dispatched from whichever location holds your item.
See where we deliver - map & delivery timesWe sell aftermarket accessories for Zontes motorcycles and scooters. We are not affiliated with, endorsed by or connected to Zontes or Guangdong Tayo Motorcycle Technology Co., Ltd. Model names and codes are used only to indicate which motorcycles a product is intended to fit.
Frequently asked questions
How long will my order take?
There are two stages. Preparation and dispatch takes up to 7 business days, and transit takes roughly 7 business days on average. Most orders arrive within two to three weeks of being placed. Orders shipping within the EU are usually at the faster end of that range.
Do you ship to my country?
We ship across Europe, to the United Kingdom and to a number of other destinations. The current list, with the delivery estimate for each, is on our Shipping Countries page. If yours is not listed, email us and we will check.
Will I have to pay customs or import charges?
For orders shipped within the EU to an EU address, nothing further is due on arrival. Where an order is shipped from outside your customs territory, import VAT or duties may apply. These are set by your local authorities and are payable by the recipient. Our Shipping Policy explains this in full.
Can I track my order?
Yes. You will receive a tracking number by email once your order is dispatched, and you can follow it on our Order Tracking page. Tracking can take up to 72 hours to start updating, and long-distance parcels sometimes show no movement for several days between scans - that is normal.
How do I know a part will fit my Zontes?
Every product page lists the models, variants and years it fits, including the alternative model codes used in different markets. Zontes also changed displacement over time - the 310 series became the 350 in 2022 and the 368 in 2025 - and some parts carry across those generations while others do not. If you are unsure, send us your model and year before ordering.
Why is my model called something different here?
Zontes names the same machine differently by market. Spanish dealers write 350T, Italian and German ones write ZT350-T, and UK dealers often invert it to T350. We list all the common spellings on each product page so you can find your bike whichever way it is written on your documents.
What is your return policy?
We offer a 30-day return window for unused, uninstalled items in their original packaging, on top of the statutory 14-day right to cancel that applies to EU and UK consumers. Faulty or incorrect items are always put right at our expense. Full details are in our Refund and Returns Policy. Please contact us before sending anything back.
Are these official Zontes parts?
No. We are an independent retailer of aftermarket accessories made to fit Zontes motorcycles and scooters. We are not affiliated with or endorsed by Zontes or its distributors, and we use model names purely to describe what a product fits.