Política de envío

Shipping

Where we ship

We ship across Europe, to the United Kingdom and to a number of other destinations worldwide. The full and current list of countries we deliver to is kept here: Shipping Countries. If your country does not appear on that list, please email us before ordering and we will tell you whether we can arrange delivery.

Where your order ships from

We hold stock across three regions - the European Union, the United Kingdom and China - and each order is dispatched from whichever location holds your item. This lets us carry a much wider range of model-specific parts than a single warehouse would allow, including accessories for older and lower-volume Zontes models. It also means delivery times vary depending on which warehouse your item ships from.

Where an order contains several items held in different locations, they may be dispatched separately and arrive on different days. You will not be charged extra for this. Our registered office in London is an administrative address only - it is not a dispatch location, a collection point or a returns address.

How long delivery takes

There are two stages, and it helps to think of them separately:

• Preparation and dispatch: up to 7 business days. Your item is picked, checked and handed to the carrier. Model-specific parts sometimes need to be brought in from a supplier, which is what this window allows for.
• Transit: approximately 7 business days on average. This begins once the parcel leaves the warehouse and varies considerably by destination and by which warehouse it left from.

In practice, most orders arrive within two to three weeks of being placed. Orders shipping from within the EU to an EU address are usually at the faster end of that range; orders shipping from China are usually at the slower end, and can occasionally take longer where customs processing is involved.

These are estimates rather than guarantees. Customs clearance, carrier delays, public holidays and weather all affect transit. What we do guarantee is the statutory position: if we have not delivered your order within 30 days of the contract, you may set an additional reasonable period and, if that also passes without delivery, cancel the order for a full refund.

If your order matters for a specific date, email us before you buy and we will tell you which warehouse holds the item and what is realistic.

Tracking

You will receive a tracking number by email once your order is dispatched. Tracking can take up to 72 hours to begin updating, and parcels travelling long distances sometimes show no movement for several days between scans. This is normal and does not mean the parcel is lost. You can follow your order at any time on our Order Tracking page.

Customs, duties and import taxes

Where your order ships from within the European Union to an EU address, no customs procedures apply and there is nothing further to pay on arrival.

Where an order is shipped to you from outside the customs territory of your country - which may be the case for items dispatched from our United Kingdom or China locations - it may be subject to import VAT, duties or a carrier handling fee. For orders to the EU, VAT is charged at checkout and settled on import wherever the consignment qualifies under the Import One-Stop Shop scheme, in which case nothing further is due. Outside that scope, any charges are set by the authorities in the destination country, are outside our control, and are payable by the recipient. We cannot predict their amount.

Refusing to pay import charges normally results in the parcel being returned or destroyed by customs. We are not able to refund orders lost in this way, so please make sure you are willing to accept any charges due before ordering.

Delivery addresses

Please check your delivery address carefully at checkout. We can usually amend an address if you contact us quickly after ordering, but once an order has been dispatched we cannot change its destination. We are not able to refund or replace orders that fail to arrive because of an incorrect or incomplete address.

Lost, delayed or damaged parcels

If your tracking has shown no movement for more than 10 business days, or your parcel arrives damaged, contact us at info@zontesaccessories.com with your order number. For damage, photographs of the outer packaging and the item help us resolve the claim quickly. We will open an investigation with the carrier and, where a parcel is confirmed lost, send a replacement or issue a full refund.